Orders are dispatched Monday to Friday (excluding bank holidays). Royal Mail deliver on Saturday. FedEx only deliver on weekdays.
All items sent in the mail show a return address of simply "MU Shop", there is no mention of mouth ulcers or oral health. If customs documentation is required then this will only list the names of the products enclosed.
To try and avoid inconvenience if you are likely to be out when the posty arrives you can:
- For 1st Class and FedEx ask for delivery on a particular day (we will try our best).
- Specify an alternate delivery address (such as your work place).
- Provide instructions (such as "Please leave with neighbour if out" or "Please leave in greenhouse if out" etc.).
- Ask for minimised packaging - in which case we'll make the packaging as small as possible (some items, such as Curasept and Gengigel Rinse will pretty much always be too big for a letterbox though). 1 or 2 tubes of Squigle can be packed this way and fit through most letterboxes.
Orders dispatched every week-day on orders received by 3:30pm for delivery by Royal Mail First Class which should be delivered next day. All orders are carefully packed and most are sent out in cartons (recycled card).
To get around the recent, large price increase for postage, the following items are sent using our all new ultra-minimised-post-busting cartons (or padded envelopes) - not only does this keep the postage cost similar to how it was before, but they also fit through your letterbox:
Oralmedic (1-4 packs)
Xylimelts (1-6 packs)
HB12-Melts (1-6 packs)
Gengigel Gel (1 tube)
Curasept Gel (1 tube)
Frador (1 - 6 packs)
For some of the items that have unnecessarily large and/or awkward retail packaging, this is flattened out in order to fit in the slim-line cartons or envelopes.
This option reduces the postage cost to a bare minimum. Dispatch is next week-day via Royal Mail Second Class post which is supposed to take 2 business days. Instead of using our lovely, but, expensive cartons your order will be sent in a padded envelope, therefore the retail packaging may get a bit squashed.
If it is not urgent, then for the smaller, lighter items, this is a very cost effective method.
Guaranteed next working day and requires a signature (unless other instructions are provided, such as a safe place etc) you can have orders sent by FedEx, the cut off time for next day is about 1pm (FedEx do not deliver or collect on Saturday or Sunday), depending upon the time and destination we may swap it for Royal Mail Special Delivery or Tracked 24, which is still guaranteed next day.
Orders for dispatch to countries in the EU (and most geographically European countries) are sent by Air Mail which takes about 5 days. Normal airmail does not include tracking.
Worldwide orders are sent by Air Mail and can take about 10 days (sometimes more though, or less, depending upon local customs policy). They will be sporting an accurate and correctly completed customs declaration so hopefully you will not experience a delay.
Normal airmail does not include tracking.
If you have provided an email address, you will receive an automated confirmation message when you place your order, and then a personal message to inform you when your order has been dispatched - this is a real message written by one of us, not an automated response.
Cancellation & Returns
If you change your mind about an order let me know and if it hasn't been dispatched I will cancel it. Unwanted items can be returned so long as they are unopened, unused and in their original packaging and condition. In the unlikely event you receive damaged or incorrect goods I may ask for them to be returned (at my expense), replacements will, of course, be supplied.
Where's my stuff?
If you think you have been waiting too long, or you haven't heard from me, or any problems at all, please contact me directly and I will sort it out.
Great service as always! Ben C