Privacy Policy May 2018

Introduction

We collect your name, delivery address and the items you have requested in order to process and fulfill your orders. When provided we also collect your email address, phone number and special order or delivery instructions.

How we use your data

Your name, address and special delivery instructions (if supplied) are used for delivering your order, as such, it is shared with Royal Mail.
Your email address is used to automatically notify you of receipt of your order, and then to manually notify you that your order has been dispatched.
Your telephone number will only be used if there is a query or problem with your order.

How we store your data

Personal information is stored on a dedicated database server in our office, it is not accessible on-line. Two terminals can access the data and both require a user-name and password for access.
Email and recent and pending order information is held by JOLT (Host Lincoln Limited) which operates encrypted secure data networks protected by industry standard firewall and password protection systems.

Cookies

Our website uses cookies to measure it’s performance, these are from Google and StatCounter and do not contain personal data. When you place an order you can select to save a cookie which will remember your contact details (on that device) for the next time you place an order.
Cookies are not compulsory, if disabled the website will still function normally.

Payment data

Payments are processed by Retail Merchant Services or PayPal, we never see your card details. Telephone orders are processed securely via Retail Merchant Services, we do not retain your card details.
 
 
 
If you would like to: access, correct, amend or delete any personal information we have about you, please let us know here

Dom Walton 16 March 2018

 

Your site is amazing and sooooo very interesting and helpful and it gives to comfort to know one is not alone in their suffering with these darn things, that constantly get me down! Karen S