We collect your name, delivery address and the items you have requested in order to process and fulfill your orders. When provided we also collect your email address, phone number and special order or delivery instructions.
How we use your data
Your name, address and special delivery instructions (if supplied) are used for delivering your order, as such, it is shared with Royal Mail.
Your email address is used to automatically notify you of receipt of your order, and then to manually notify you that your order has been dispatched.
Your telephone number will only be used if there is a query or problem with your order.
How we store your data
Personal information is stored on a dedicated database server in our office, it is not accessible on-line. Two terminals can access the data and both require a user-name and password for access.
Email and recent and pending order information is held by JOLT (Host Lincoln Limited) which operates encrypted secure data networks protected by industry standard firewall and password protection systems.
Cookies are not compulsory, if disabled the website will still function normally.
Payments are processed by Retail Merchant Services or PayPal, we never see your card details. Telephone orders are processed securely via Retail Merchant Services, we do not retain your card details.
If you would like to: access, correct, amend or delete any personal information we have about you, please let us know here.
Dom Walton 16 March 2018
Amazing service. Have searched everywhere for Frador. From ordering to arrival was less than 20 hours. Why can't all online shops be like this? Barry P