Delivery

Orders are dispatched Monday to Friday (excluding bank holidays). Royal Mail delivers on week days and Saturday. 

Discreet packaging

All items sent in the mail show a return address of simply "MU&G", there is no mention of mouth ulcers or oral health. If customs documentation is required then this will only list the names of the products enclosed.

United Kingdom

2nd Class (Royal Mail)

Orders below £30 - Cost: £3.50

Orders over £30 - Cost: FREE

Express 48 Hrs (Courier)

Orders below £30 - Cost: £4.50

Orders over £30 - Cost: £1.00

Express 24 Hrs (Courier)

Orders below £30 - Cost: £4.95

Orders over £30 - Cost: £2.00

 

Europe

Orders for dispatch to countries in the EU (and most geographically European countries) are sent by International Priority Air Mail which takes about 5 days. There is the option to upgrade the postage to Priority Tracked if you so wish.

Cost: from £8.99 (depends on weight)

Worldwide

We ship to USA and Canada. Worldwide orders are sent by International Priority Air Mail and can take about 10 days (sometimes more though, or less, depending upon local customs policy). They will be sporting an accurate and correctly completed customs declaration so hopefully you will not experience any delay. There is the option to upgrade the postage to Priority Tracked if you so wish.

Cost: from £9.15 (depends on weight)

Notifications

If you have provided an email address, you will receive an automated confirmation message when you place your order, and then a personal message to inform you when your order has been dispatched - this is a real message written by one of us, not an automated response.

Cancellation & Returns

If you change your mind about an order let us know and if it hasn't been dispatched we will cancel it. Unwanted items can be returned so long as they are unopened, unused and in their original packaging and condition. In the unlikely event you receive damaged or incorrect goods we may ask for them to be returned (at our expense), replacements will, of course, be supplied.

Where's my stuff?

You should never have to wait long, if you think you have been waiting too long, or you haven't heard from us, or any problems at all, please contact us directly and we will sort it out.

Please note: Orders shipped outside the UK may be subject to additional charges and taxes, out of our control, which will be the customers responsibility to pay.