Frequently Asked Questions
About Mouth Ulcers & Gums
What are the Mouth Ulcers & Gums terms & conditions?
For our terms and conditions please visit: https://www.mouthulcers.co.uk/pages/terms-conditions.
How can I contact Mouth Ulcers & Gums?
You can contact our customer service team Mon-Fri 9AM-5PM
By phone: 02039823240
By email: shop@mouthulcers.co.uk
To fill out an online form, please visit: https://www.mouthulcers.co.uk/pages/contact.
My Account
How do I create an account with Mouth Ulcers & Gums?
To create an account with us, click on the figure icon on the top right-hand side of our website. Here you will have the opportunity to login or register with us.
How do I update my details online?
You can update your details online by logging into your account using the figure icon tab on the top right-hand side of our website. Your details can be updated on Account Information.
What do I do if I have forgotten my password?
If you are struggling to access your account due to a forgotten password, please click ‘Forgot My Password’ on the login page where you will have the opportunity to reset your password. If you are having any issues with this, please feel free to contact our customer service for extra support.
Placing an order
What are the delivery options and prices?
To find our delivery options and prices, please visit: https://www.mouthulcers.co.uk/pages/delivery.
Can I amend or cancel my order?
If you change your mind about an order, you can let us know and we will cancel it if it has not been dispatched yet. If it has already been dispatched, you should wait till you have received the products, then you can contact the office to arrange a return at your own cost.
How can I get free delivery?
We currently offer free delivery on all UK orders above the value of £30. However, by signing up to our newsletter, you can benefit from other exclusive discounts.
When will an item be back in stock?
Unfortunately, we are unable to give accurate predictions of when our suppliers will be delivering more stock to us. However, you may call our customer service team who can guide you further with alternative products or a rough date.
Receiving a delivery
How long will my delivery take?
The delivery date for your order is dependent on the delivery method you have chosen. Please visit: https://www.mouthulcers.co.uk/pages/delivery to find out more about our estimated delivery times.
I have not received my parcel yet
Once your order is shipped and dispatched from our warehouse, the delivery is in the hands of Royal Mail. If you have still not received your order within 10 days of your order being shipped, please get in touch with our customer service team so that we can sort it out.
How do I track my delivery?
Unfortunately, tracking is not available on our Economy and First-class services.
Issues with an order
What do I do if an item is faulty?
If an item you receive is faulty, please contact our customer service on 02039823240 to speak to a member of our team who would be happy to help resolve this through a refund or replacement where appropriate.
What do I do if I have items missing from my order?
If your order is incomplete, please contact our customer service on 02039823240 to speak to a member of our team who would be happy to help resolve this for you.
Returns
What is the returns policy?
We accept returns within 30 days of order. Please contact our customer service to arrange this or visit: https://www.mouthulcers.co.uk/pages/returns to see our full returns policy.
How do I get a refund or a replacement?
To receive a refund for an item, please follow our returns policy to return the item to us. Please note refunds will cover the cost of the goods returned to us but not the postage. Due to the hygienic nature of some of our products, we are unable to accept returns or refund products where the packaging seal has been breached. If you are requesting a replacement, please contact our customer service team in order to discuss your reason and eligibility for a replacement.
How do I return an item?
If you wish to return an item, the address is:
Returns Dept.
Mouth Ulcers & Gums
PO Box 75947
London
NW26 9NW
Feel free to contact our customer service team for more details.
Please note that the postage costs of returns are your responsibility, and we advise that you get proof of postage from the post office. To find out more please visit: https://www.mouthulcers.co.uk/pages/returns.